Privacy Policy

Surrey Homecare is committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

Who We Are

Surrey Homecare is a regulated care provider based in Surrey, delivering person-centred care to individuals across the local community.

Contact Details:
Surrey Homecare
Mabel House, Thames Ditton, KT7 0JP
Email: info@surreyhomecare.co.uk
Phone: +44 (0)1372 462118

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What Information We Collect

We may collect and process the following data about you:

- Personal identification details (name, address, phone number, email)

- Health and medical information (for service users)

- Employment details and right to work (for applicants)

- Next of kin or emergency contact information

- Payment and billing details

- Website usage data (IP address, cookies)

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How We Use Your Information

We use your data to:

- Deliver and manage care services

- Communicate with Clients, families, and employees

- Respond to enquiries and process job applications

- Maintain records and comply with legal obligation

- Improve our website and services

- We do not sell or rent your data to third parties.

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Lawful Basis for Processing

We only process personal data where there is a lawful basis to do so, including:

- Consent

- Performance of a contract

- Legal obligation

- Vital interests (e.g. medical emergencies)

- Legitimate interest

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Sharing Your Data

We may share your data with:

- Health and social care professionals (e.g. GPs, nurses)

- Regulatory bodies such as the CQC

- IT and system providers for secure data storage

- HMRC and other government agencies (as required)

- All partners are bound by confidentiality and data protection laws.

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How Long We Keep Your Data

We retain personal data only for as long as necessary to meet our legal and operational requirements. Data is securely destroyed when no longer required.

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Your Data Protection Rights

Under UK GDPR, you have the right to:

- Access your data

- Request correction or deletion

- Object to or restrict processing

- Withdraw consent (where applicable)

- Lodge a complaint with the ICO (Information Commissioner’s Office)

- To exercise these rights, please contact us using the details above.

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Cookies

Our website uses cookies to improve user experience and gather anonymous usage statistics. You can manage or disable cookies in your browser settings.

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Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it regularly.